The solution is a property management company
with an extensive web interface that is intended for property investors, snow
birds, or others who have residential property and are in need a caretaker.
The company
would be focused on providing excellent customer service, top notch quality,
efficient property maintenance, and a highly developed web interface to
interact with the customers who could easily reach out to a company
representative at any time.
It is common
for skilled laborers to have a deficit in customer service. In most
cases, the owners of these businesses are normally a previous laborer who has
decided to open his/her own company. Therefore, the customer service
aspect is typically non-existent.
Some
investors are not concerned with quality and only with price. Therefore,
many contractors have become complacent and feel as though quality is no longer
important. If we can develop a reputation of having excellent customer
service along with quality work, we will definitely obtain more than enough
work from referrals.
The web
interface, which is intended to set the company apart from the rest of the
competition, would allow the customer to create, track, and view the status of
work orders and costs in real time. Completed work could also be captured
via a recording device that could relay the finished product directly to the customer’s
account allowing them the convenience of viewing completed work on their time
without interference to their daily routine.
Jeremy,
ReplyDeleteI find your solution to solving your issue very interesting. I think that you are using excellent resources and utilizing them to your advantage. In your discussion, you did a great job of pinpointing everything we need to know. With any business opportunity, customer service is a always a vital tool to separating your product from others. With you highlighting that you are providing excellent customer service, I believe your opportunity is very practical and has potential. Great job!
Hey Jeremy,
ReplyDeleteI think the focus of the company for your opportunity is very important. By focusing on customer service, top notch quality, efficient property maintenance, and a highly developed web interface to interact with the customers, your company will separate itself from competitors. This will provide a better chance for success. I enjoyed reading each focus in more depth, and I believe that your idea has considered each need in order to better the idea. Great post!